Responsible Gaming at kkf

A deposit limit places a maximum ceiling on the total amount you can add to your kkf wallet within a defined time window. You may set a daily limit (resets every 24 hours), a weekly limit (resets every 7 days), or a monthly limit (resets on the 1st of each calendar month). Limits are expressed in Bangladeshi Taka (৳).

To set or update a deposit limit, contact our support team at [email protected] with your registered mobile number and the limit amount you want applied. Decreases to your limit take effect immediately. Increases to your limit take effect after a mandatory 7-day cooling-off period — this delay is intentional and cannot be waived.

Example: If you set a monthly deposit limit of ৳10,000 and you have already deposited ৳8,500 that month, your remaining allowance is ৳1,500. Any deposit request above that amount will be automatically declined until the monthly period resets.

A time-out is a short-term voluntary break from gambling activity on the kkf Platform. During a time-out period, you will be unable to log in to your account, place bets, or make deposits. Any promotional emails or bonus notifications will also be suspended for the duration.

Available time-out periods are 24 hours, 48 hours, 7 days, and 30 days. To activate a time-out, email [email protected] from your registered email address stating the duration you require. Time-outs take effect within 2 hours of your request being processed.

A time-out is not the same as self-exclusion. It is a flexible, shorter pause designed to help you reset. If you feel you need a longer break, please consider the self-exclusion option described below.

Self-exclusion is a formal, binding commitment to stop gambling on the kkf Platform for an extended period. It is designed for players who recognise that their gambling is no longer under control and who want meaningful, enforced support.

Available self-exclusion periods are 30 days, 90 days, 180 days, and permanent closure. Once a self-exclusion is activated, it cannot be reversed before the selected period expires — not even if you contact support and request early reinstatement.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request", your full name, registered mobile number, and the exclusion period you require. Our team will process your request within 24 hours and confirm by return email.

• All pending withdrawals will be processed normally during self-exclusion.
• Any remaining bonus balance will be forfeited at the point of exclusion.
• You will be removed from all kkf marketing communications immediately.
• After your exclusion period ends, you may request account reactivation — but a 14-day mandatory review period applies before reactivation is confirmed.

A loss limit restricts the total amount of real-money losses you can incur within a specified period. This is different from a deposit limit — it targets net losses rather than total money in. Loss limits provide a financial safety net that activates precisely when it is most needed: during a losing run.

You may request a daily, weekly, or monthly loss limit in Bangladeshi Taka by contacting our support team. As with deposit limits, reductions take effect immediately and increases require a 7-day cooling-off period. kkf recommends setting a loss limit before you start playing rather than during a session, so that your decision is made with a clear head rather than in the heat of the moment.

kkf takes the protection of under-21s extremely seriously. We conduct age verification checks during registration and reserve the right to request proof of age at any time. If we suspect that an account belongs to a person under the age of 21, that account will be immediately suspended pending verification, and any winnings accrued during the suspension period may be withheld.

If you share a device with younger family members, we strongly recommend the following measures:

• Always log out of your kkf account after each session.
• Do not save your password in a shared browser or device.
• Use parental control software to restrict access to gambling websites.
• Keep your bKash or Nagad app PIN private and not accessible to minors.

If you believe a person under 21 has accessed a kkf account, please report this to [email protected] immediately. We will investigate and take appropriate action without delay.

• 🔴 You spend more money on gambling than you originally planned, regularly going over your budget.
• 🔴 You chase losses — placing more bets after a losing session in an attempt to win back what you lost.
• 🔴 You feel anxious, irritable, or restless when you are unable to gamble.
• 🔴 Gambling is taking time away from work, studies, family, or social relationships.
• 🔴 You hide your gambling activity from family members, friends, or colleagues.
• 🔴 You have borrowed money or sold possessions to fund gambling.
• 🔴 You continue gambling even when you can't afford to lose any more money.
• 🔴 Gambling feels like an escape from stress, loneliness, depression, or other personal problems.
• 🔴 You have tried to stop or cut down on gambling before and found it very difficult.

1. 1 Stop playing immediately. Log out of your kkf account. You do not need to finish the current session or "make back" what you have lost.
2. 2 Request a time-out or self-exclusion. Email [email protected] with the subject line "Responsible Gaming Request". State the tool you want (time-out or self-exclusion) and the duration. Our team responds within 24 hours.
3. 3 Talk to someone you trust. Let a family member or close friend know what you are experiencing. Keeping gambling problems secret often makes them worse.
4. 4 Seek professional support. In Bangladesh, mental health helplines and community counselling services can provide structured guidance for people experiencing compulsive gambling behaviour. Your doctor or a local health centre can also refer you to appropriate services.
5. 5 Manage your finances. Consider speaking with a trusted family member about managing your bKash, Nagad, or bank accounts temporarily while you take a break from gambling. Removing easy access to funds can be a powerful protective measure.
6. 6 Return only when you are ready. There is no pressure to return to kkf. If and when you do, start with the lowest available deposit limit and set a firm session time budget before you begin.

• Set a budget before you play — decide in advance how much you are comfortable spending in ৳ and treat it as the cost of entertainment, not an investment.
• Never gamble with money you cannot afford to lose — rent, groceries, utilities, and family expenses always come first.
• Take regular breaks — step away from the screen every 30–60 minutes during a gaming session. Use kkf's reality-check reminders to help.
• Do not gamble when you are upset, stressed, or tired — emotional states impair judgement and lead to reckless decisions.
• Never chase your losses — accept losses as part of the game and stick to your pre-set limit regardless of the results.
• Keep gambling separate from alcohol consumption — alcohol reduces inhibitions and leads to poor financial decisions.
• Balance gambling with other hobbies — cricket, music, cooking, or time with family are healthy counterweights to screen time.
• Review your transaction history regularly — log in and check your deposit and withdrawal history in your kkf account to stay aware of your actual spending.