kkf Privacy Policy

1.1 Registration Data. When you create a kkf account, we collect the personal information you provide during the registration process. This includes your full name, date of birth, mobile phone number, email address (if provided), and the details of your preferred payment method (such as your bKash or Nagad registered mobile number).

1.2 Identity Verification Data. To comply with our age verification obligations and to safeguard against fraud, kkf may request copies of identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request a selfie or photograph for biometric comparison purposes. These documents are handled with the highest level of care and are not stored longer than necessary.

1.3 Financial Transaction Data. We record details of all deposits and withdrawals made through your kkf wallet, including transaction amounts in Bangladeshi Taka (৳), timestamps, payment method references, and transaction status. We do not store full mobile banking PINs or passwords.

1.4 Usage and Behavioural Data. We automatically collect data about how you use the Platform, including pages visited, games played, bet amounts and frequency, session duration, device type, operating system, browser type, IP address, and approximate geographic location derived from your IP address.

1.5 Communications Data. If you contact kkf support via email or chat, we retain records of that correspondence, including your messages and our responses, for quality assurance and dispute resolution purposes.

1.6 Cookies and Tracking Technologies. kkf uses cookies and similar technologies to maintain session state, remember preferences, and analyse site traffic. Please refer to Section 8 of this Policy for full details on our use of cookies.

kkf processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your kkf player account, including processing logins, account updates, and password resets.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels in Bangladeshi Taka.
• Age and Identity Verification: To confirm that you meet the minimum age requirement of 21 years and that your identity matches our records.
• Fraud and Security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor play patterns that may indicate problem gambling behaviour and to enforce deposit limits, session controls, or self-exclusion requests made by you.
• Customer Support: To respond to your queries, resolve disputes, and communicate important account-related notices to you.
• Platform Improvement: To analyse usage patterns, fix technical issues, and improve the overall quality and performance of the kkf Platform.
• Marketing Communications: Where you have given your explicit consent, to send you promotional offers, bonus announcements, and news about new games or features via SMS or email. You may withdraw this consent at any time by contacting support.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from competent authorities.

3.1 Contract Performance. The majority of the personal data processing described in this Policy is necessary for the performance of the contract between you and kkf — specifically, to operate your player account, process transactions, and deliver the gaming services you have requested.

3.2 Legal Obligation. Certain processing activities — including identity verification, fraud prevention, and the retention of financial transaction records — are required to enable kkf to comply with applicable legal obligations.

3.3 Legitimate Interests. Where processing is not strictly required for contract performance or legal compliance, kkf relies on its legitimate interest in operating a safe, secure, and commercially viable platform — provided that this interest is not overridden by your fundamental rights and freedoms.

3.4 Consent. For optional processing activities such as direct marketing communications, kkf relies on your freely given, specific, informed, and unambiguous consent. You have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out before your withdrawal.

4.1 Payment Service Providers. To process your financial transactions, kkf shares the minimum necessary data with our integrated payment partners, including mobile financial service providers such as bKash, Nagad, Rocket, and Upay. These providers are bound by their own privacy policies and are prohibited from using your data for any purpose beyond facilitating the relevant transaction.

4.2 Identity Verification Partners. kkf may use third-party identity verification services to assist in confirming the authenticity of documents you submit. These partners process your data solely for verification purposes and under strict confidentiality agreements.

4.3 Game Providers. Certain technical game data (such as bet outcomes and session metadata) may be shared with our licensed game providers — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt — to facilitate the delivery of their games on the Platform. These providers do not receive your financial or identity data.

4.4 Legal and Regulatory Authorities. kkf may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required by applicable law or where such disclosure is necessary to protect the legal rights of kkf or its players.

4.5 No Sale of Data. kkf does not, and will not, sell, rent, or lease your personal data to third parties for marketing or commercial purposes under any circumstances.

5.1 kkf retains your personal data for as long as your account remains active and for a reasonable period thereafter to allow for the resolution of any outstanding disputes, the completion of pending transactions, or to meet our legal and regulatory obligations.

5.2 Financial transaction records are retained for a minimum period required under applicable financial record-keeping obligations. After the applicable retention period has elapsed, such records are securely deleted or anonymised.

5.3 Identity verification documents are retained for as long as your account is open and for a defined post-closure period as required by applicable anti-money laundering obligations. Documents are deleted securely once the retention period expires.

5.4 If you request account closure, kkf will deactivate your account and begin the data retention countdown as described above. Data will not be retained beyond what is legally required following your account closure request.

6.1 kkf implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields at rest within our databases.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security audits and vulnerability assessments of our Platform infrastructure.
• Automated monitoring systems to detect and respond to unusual access patterns or potential intrusion attempts.

6.2 While kkf takes all reasonable precautions to protect your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the security of your own device and kkf account credentials. If you suspect that your account has been compromised, contact us immediately at [email protected].

As a kkf player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right of Access: You may request a copy of the personal data kkf holds about you, along with information about how it is processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: In certain circumstances, you may request that kkf delete your personal data. This right is subject to our legal retention obligations and may not apply where data is required for fraud prevention or legal compliance purposes.
• Right to Restrict Processing: You may request that kkf limits the processing of your personal data in certain circumstances, such as while a dispute is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request that kkf provides your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing of your personal data where kkf relies on legitimate interests as the legal basis, or where data is used for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal date.

8.1 kkf uses cookies — small text files stored on your device — and similar tracking technologies to ensure the Platform functions correctly and to improve your experience. The types of cookies we use include:

• Essential Cookies: Required for core Platform functionality such as maintaining your login session and preserving your language and display preferences. These cookies cannot be disabled without affecting your ability to use the Platform.
• Analytics Cookies: Used to collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where technical errors occur. This data helps us improve the Platform over time.
• Security Cookies: Used to detect and prevent fraudulent activity, including identifying unusual login behaviour or repeated failed authentication attempts.

8.2 kkf does not use third-party advertising cookies or behavioural tracking cookies that build profiles across external websites. You can manage cookie preferences through your browser settings, though disabling essential cookies may impair your ability to use the Platform.

9.1 The kkf Platform is strictly intended for adults aged 21 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If kkf becomes aware that personal data has been collected from a person under the minimum age, that account will be immediately suspended, all associated data will be deleted, and any funds in the account will be handled in accordance with our Terms & Conditions.

9.2 If you are a parent or guardian and you believe your child has registered on the kkf Platform, please contact us immediately at [email protected] so that we can take prompt action.

10.1 kkf reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page.

10.2 Where changes are significant, kkf may notify registered players via the contact details associated with their account. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically.

11.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way kkf processes your personal data, please contact our privacy support team. We are committed to responding to all enquiries promptly and transparently.

Email (plain text — not a clickable link): [email protected]

Please include your registered account name and a brief description of your enquiry so that we can direct your request to the appropriate team member. We aim to acknowledge all privacy-related requests within 5 business days and to resolve them within 14 business days of receipt.

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  Mobile Number & bKash / Nagad Details Used for account login, payment processing, and identity verification. Never shared with advertisers.
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  NID / Passport Documents Collected for age and identity verification only. Retained for the legally required period then securely deleted.
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  Transaction History (৳ amounts) Retained for financial record-keeping and dispute resolution. Never sold to third parties.
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  IP Address & Device Data Used for fraud detection, security monitoring, and analytics. Not used to identify you personally beyond these purposes.
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  Game Play & Bet Records Used to deliver games, calculate payouts, detect problem gambling patterns, and enforce responsible gaming limits.
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  Support Correspondence Retained for quality assurance and dispute resolution. Access is restricted to authorised support staff only.